You can use PayMoto to transfer money to someone who wants to collect it as cash from any of our available physical locations.
Step 1: Get recipient information
To make a transfer to a person for cash payout you will need the following information for them:
- Full name
- Country of birth
- Place (town) of birth
- Address
- Mobile number
- Relationship with you
Once you have the required information you can begin the process.
IMPORTANT NOTE
There are many scams which ask people to send money via Cash Payout. Make sure you have met the recipient in person and you’re confident that you’re sending money to the right person, and lastly, for a genuine reason.
At any given point of the transfer process, we may request further information about your relationship with the recipient, how the relationship was established and in most cases, exact purpose of the transfer to ensure that we are comfortable with the risks involved in making the transfer on your behalf.
Step 2: Create a transfer
If this is your first time, you can read our guide to creating your first transfer.
Step 3: Create a new recipient
For first time cash pickups you will need to create a new recipient, even if you have sent to their bank account previously.
Step 4: Pay for your transfer
Once you have completed the transfer details you will be given the details of how to pay. To ensure your transfer is processed without delay it is important that you pay as soon as possible. All the details you need will be provided once you have finalised the transfer.
Step 5: Cash collection
Once we receive your payment we will release your transfer for collection to your recipient. If you have provided a valid mobile number we will contact your recipient to let them know that the cash is available to collect.
Useful Tip
We’re also happy to get in touch with your recipient if they have not received an SMS. Please contact us if this is the case.
Where can cash be collected from?
Acceptable Identity Documents
IMPORTANT NOTE
Your recipient must provide the correct transfer reference number to be able to collect the cash. This reference is provided once you have created a transfer and will also be sent, via SMS, to your recipient.
Please ensure the mobile number provided for your recipient is valid, so we can contact them as above.
Your recipient will need to present valid photo identification to be able to collect the cash. For transfers over AUD 1,000 they may be requested to present two forms of photo ID. You can view a full list of acceptable identity documents above.
