This article provides information on how to request a refund.
We do not have the ability to cancel your transfer once it has been completed. If the status of your transfer is ‘Awaiting Payment’ or ‘Awaiting Update‘ we will be able to cancel and arrange a refund.
- If your transfer is below $1,000 we will need email confirmation of your account name, account number and BSB.
- If your transfer is above $1,000 we will need: A Proof of Payment (screenshot or receipt) from your internet banking showing your payment to us which must include; Account name, Account number, BSB and the corresponding amount.
IMPORTANT NOTE
If your transfer has been processed to an invalid account, and you are unable to provide details of an alternative recipient account, PayMoto will be able to provide a refund but will not refund the fee charged. This is to cover the costs incurred during processing.
Once you have obtained your proof of payment from your internet banking, you will need to create a support ticket requesting a refund. You can attach the proof of payment to the ticket.
